Frequently asked questions

Per job, from photos. The factors are volume, weight, how far things have to be carried, whether anything needs dismantling, and what your building requires. We give you a figure before anyone is booked in.

Because the same item can be two very different jobs. A sofa on a ground floor with a driveway outside and the same sofa on the fourteenth floor of a tower with one service lift take different crews and different amounts of time. A fixed list would be inaccurate for one of them.

Usually not. Photos are enough for most collections. For a full villa or an office floor, a short video walkthrough or a floor plan gives a better estimate than stills.

We tell you on site before we load it and you decide. Nothing is added quietly and presented as a larger bill at the end.

Often less than your building does. The service lift booking or gate pass is usually the longest lead time, so start that as soon as you have a date.

Furniture, appliances, electronics, mattresses, general household clutter, office furniture and IT, shop fittings, garden waste and construction debris. If it is bulky, non-hazardous and needs to leave a property, it is usually within scope.

Hazardous chemicals, solvents and paint thinners; clinical and medical waste; gas cylinders and pressurised containers; fuel; and anything suspected to contain asbestos. These need specialist routes and we will tell you so rather than take the booking.

Yes. Condition does not change whether we will collect something.

Yes. Single sofas, mattresses and appliances are among the most common jobs we do.

No. Set them aside from the rest of the load and we will tell you what applies to each item.

In most Dubai towers, yes. Building management normally issues a move-out or bulky-item permit and allocates a service lift slot, and both are usually issued to the resident rather than to the contractor.

No. Carrying items out of the property is the service. Tell us the floor and whether there is lift access so we send the right crew.

We can usually still work, but a heavy item on a stairwell needs a bigger crew and more time. Tell us when you book rather than on the day, so the job is priced and staffed correctly.

Yes. Most require a gate pass for a commercial vehicle and restrict contractor working hours. The pass is normally arranged by the resident or owner, so please start it a few days ahead.

We protect tight sections of the route and cover lift cars where the building requires it. If an item genuinely cannot pass without contact, we tell you before we start rather than after.

Someone needs to give access and confirm what is leaving. That can be you, a family member, a colleague or an agent, provided your building will admit them.

Empty drawers, wardrobes and appliances, defrost and drain fridges and washing machines, separate anything you are keeping, and clear a route to the door where you can.

Where it is needed to get an item out. Built-in wardrobes and corner sofas frequently cannot leave a room intact. Tell us in advance so the crew brings tools and we allow the time.

We sweep the area we worked in and take our own packing debris. A handover-standard deep clean is a separate trade.

It depends what they are and what condition they are in, so we confirm the destination for your load rather than making a blanket promise. Mixed loads are separated at the point of loading so each part can go somewhere appropriate.

Tell us at booking if you need it for a landlord, building management or your own records. What we can provide depends on the material and the facility, so we would rather confirm before the collection than after.

Data erasure is not part of standard collection. Wipe drives or remove them before we attend, or raise it before booking so it can be discussed separately.