Terms of service

Who you are dealing with

This website and the service described on it are operated by Fast Junk Removal Experts, a junk removal and property clearance business working in Dubai, United Arab Emirates.

You can reach us on +971 54 335 5327, on WhatsApp, or at fastjunkremovalexperts@gmail.com. We are contactable open 24 hours, 7 days a week.

These terms

They apply when you use this website, request a quote, or book a job with us. If we agree something different with you in writing for a particular job, the written agreement for that job takes precedence over this page.

Quotes

We quote per job rather than from a fixed price list, because two collections of the same item can be very different pieces of work. A quote is based on what you tell us and show us: the items, the floor, the access, and where the property is.

• A figure given before we have seen the job — over the phone, on WhatsApp or from photographs — is an estimate based on the information provided.
• If what we find on the day is materially different from what was described, we will tell you the revised price before starting, and you are free to decline.
• We will not start work and then present a higher figure. Nothing is loaded until the price is agreed.
• Payment terms, any deposit, and the cancellation arrangement for your job are stated in the quote we send you. Please read it before confirming.

Booking and access

A booking is confirmed once we have agreed a price and a time with you. To keep that slot we need the access arranged at your end:

• Many Dubai buildings and communities require a move-out permit, a gate pass, or a booked service lift slot. Arranging that with your building management is your responsibility, and we will tell you what is normally required where you are.
• Someone aged 18 or over needs to be present, or to have authorised access, so that we are removing the right items from the right property.
• If we attend and cannot work because access was not available, the visit may still be chargeable. We would far rather reschedule, so tell us as early as you can if something has changed.

What we remove, and what we cannot

We clear household and commercial items: furniture, appliances, electronics, general junk, garden waste and construction debris. Some categories need a licensed specialist route and we will not take them:

• Hazardous and chemical waste, including paint, solvents, oils and asbestos
• Medical, clinical and pharmaceutical waste
• Gas cylinders, fuel and explosive materials
• Anything whose removal is prohibited by UAE law or by municipal regulation

Tell us before the day if any of these might be present, so the job can be planned properly rather than stopped half-way.

Your items

Please check what you are giving us. Once items are loaded and taken for disposal we cannot retrieve them, so search drawers, wardrobes, safes and appliances for documents, jewellery, cash, keys and data-carrying devices before we arrive.

By booking, you confirm you own the items or are authorised to dispose of them. We may decline to remove anything where ownership is unclear.

Where your items go

Items are taken to a licensed disposal facility. Where something is recyclable and the facility separates it, it is separated. We cannot guarantee the onward outcome for any individual item, because that is decided at the facility.

Damage and liability

Our crews carry items out by hand through corridors, lifts and stairwells. We take care, and we ask you to clear the route and point out anything fragile or already damaged before we start.

If we damage your property while carrying out the job, tell us at the time or as soon as you notice, so that we can look at it while the facts are fresh. We do not accept responsibility for pre-existing damage, for wear that becomes visible once furniture is moved, or for items you asked us to remove and later wanted back.

If insurance cover matters for your building's requirements, ask us before booking and we will tell you what we can provide in writing.

Cancelling

Let us know as early as you can and we will move the booking. The cancellation terms that apply to your job — including whether any charge applies for a cancellation at short notice or on the day — are set out in the quote you accepted.

Using this website

• The content here is provided for information. Availability, timings and what we can take are confirmed for your job when we quote, not by this page.
• The text, photographs and design on this site belong to us. Please do not reproduce them elsewhere.
• Do not use the quote form to send us identity documents, payment card details or other sensitive information.
• We may change the content of this site, including these terms, as the service changes. The version in force is the one published here at the time you book.

Complaints

If something went wrong, contact us directly at fastjunkremovalexperts@gmail.com or on +971 54 335 5327. We would rather hear it from you than read it in a review, and we will tell you plainly what we can and cannot do about it.

Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute arising from them.

Privacy

How we handle the information you give us is set out separately in our privacy policy.

Last updated 4 September 2026.